PATIENT CARE COORDINATOR
Cornerstone Audiology is a locally owned hearing healthcare practice in Lubbock, Texas, known for delivering exceptional audiology services and an outstanding patient experience. The practice is deeply committed to improving the lives of individuals with hearing loss and building strong relationships throughout the West Texas community.
Cornerstone Audiology is seeking a full-time Patient Care Coordinator (PCC) to serve as the primary point of contact for patients. This role is phone- and communication-focused and plays a critical part in creating a welcoming, organized, and supportive experience from the first call through ongoing care. Bilingual candidates are strongly encouraged to apply.
This position is ideal for someone who enjoys connecting with people, managing a high volume of incoming calls, and ensuring patients feel informed, cared for, and confident in their next steps.
Requirements
Previous experience in a customer service, call-handling, or administrative role
Strong communication and interpersonal skills with a patient-centered mindset
Ability to manage multiple tasks while remaining organized and detail-oriented
Comfortable using computer systems, electronic medical records, and office software
Professional, friendly demeanor with confidence interacting with patients and community partners
Ability to work collaboratively within a team-oriented healthcare environment
Bilingual skills are a strong plus
Responsibilities
Serve as the primary point of contact for incoming patient phone calls and inquiries
Schedule appointments, consultations, and follow-up visits while optimizing the clinic’s calendar
Greet patients and support a welcoming, professional front office environment
Communicate clearly with patients regarding appointments, paperwork, and next steps
Maintain accurate and confidential patient records within the practice management system
Collect and process patient payments accurately and securely
Prepare and manage forms, documentation, and correspondence
Coordinate with audiologists and clinical staff to ensure smooth patient flow
Assist with general administrative duties, including data entry, filing, and supply coordination
Represent the practice through community outreach by visiting physician offices and local organizations
Build rapport quickly and professionally to support referral relationships and community partnerships
Benefits
Hours are Monday-Thursday 7:45-5:00 and Friday 8:00-2:00
Medical Benefits
Matching 401K
PTO and holidays
Bonus Potential
Job Type
Full-time
Working Hours
8-5 Mon – Thu, 8-2 on Fridays
Salary
Competitive hourly rate (depending on experience)
Benefits
Competitive hourly rate (depending on experience)
Experience recommended in the following areas:
Excellent customer service experience is essential
Professionalism
Phone skills
Computer skills – operating scheduling software
Detail oriented multi-tasker
Spanish speaking would be a bonus
Apply to Become a Member of Our Team
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Phone Number
806-687-4327
Office
Lubbock, TX | Snyder, TX
