Patient Stories

About five years ago, I suddenly lost all hearing at work one afternoon. Before contacting Cornerstone Audiology, I was concerned that it would be a "one size fits all" approach. My first impressions were that they were quite professional and thorough. I had hearing aids from elsewhere that eventually weren’t helping at all, so I came to the clinic to see if I was a cochlear implant candidate. I was, and received an implant in my left ear, but the CI experience has been awful, with vertigo, pain from sound, ongoing balance issues, and, after two years, still no word comprehension with the implant. Cornerstone has got me hearing again with a standard hearing aid and a bridge. Throughout, they have worked with me, worked with the manufacturer, and tried really hard to resolve the issue. Their compassionate persistence stands out. As of yet, I wouldn't say I have a fully resolved solution, but they keep trying, and I’ve not had that experience elsewhere. Before Cornerstone, I was absent in my own life, avoiding public outings and missing out because I couldn’t hear and felt humiliated. Now at least I can have conversations at some level, even if I still sometimes ask for repeats. That’s a whole lot better than sitting at home missing out on life all the time. If you’re worried about your hearing, absolutely look at doing this.

As a professional musician and songwriter, I have always been concerned with even the slightest changes in my hearing. In 2007, after a head cold and a flight from Houston to Lubbock, I landed and discovered I was completely deaf in my right ear. Years of working with ear specialists, surgeries, tubes, and medications followed, but due to years of performing loud music, an ear infection requiring mastoid surgery in infancy, and a genetic predisposition to hearing loss, nothing could repair or improve my hearing. My only solution was to invest in hearing aids, and from 2013 on, I have trusted Cornerstone Audiology to supervise my hearing solutions. Approaching solutions to my hearing loss was intimidating, as I couldn't continue missing so much in daily life and music, but the friendly staff and the first audiologist I worked with were very professional and informative. The first set of hearing aids was a challenge to fit, and staff helped me understand my brain needed to relearn how to process sound. That first morning with hearing aids, it hit me how much I had been missing, like the sound of birds and human voices. Even with state-of-the-art devices, there are still challenges like noisy restaurants and conversations with multiple speakers, but hearing aids have truly been a miracle in my life. My favorite part about working with the clinic is their professionalism, friendly smiles, and honest care every time I visit. I encourage anyone experiencing hearing loss to make an appointment with the staff at Cornerstone Audiology as soon as possible because life is worth hearing and you don’t want to miss a single beautiful song, a loved one’s voice, or an important message.

I was in denial at first, but as my hearing loss progressed, I could no longer ignore the fact I had a real loss. I was desperate for audiologists who could help me hear better because my previous experiences were disastrous. I spent a lot of time and money trying to hear, and it was awful for me since I am very socially plugged in and was feeling left out in social and family settings. When I found Cornerstone Audiology, I felt relief because finally someone understood and was invested in helping me. The hearing aids and cochlear implant have been the best ever, and I am a new person. The caring, empathetic audiologists “listen” and truly understand the impact of deafness. If you are concerned about your hearing, by all means, go find out what they have to offer you. You need to at least try to hear their opinion.

I was a young child when I started wearing a hearing aid and using lip reading, as I would not have been able to attend public school without them. When I needed a new hearing aid to replace my old analog one, I did my homework and researched Cornerstone Audiology. I am sold on their personal and professional approach and have complete faith in their knowledge. From my first visit, I was welcomed with a smile and quickly greeted by Dr. Arnold, whom I felt comfortable with right away. She truly cares for her patients and helps them hear better. My digital aid has been incredibly helpful, especially with my iPhone and Mac computer. When I urgently needed help after my dog got my aid, Dr. Arnold met me personally on a weekend to provide a loaner until we could discuss the latest options. She did more research and found a great digital aid for me. I have complete confidence others will be happy choosing the clinic, as they match each patient with the right aids to better their lives.

Hearing loss is a process, not an event, and as a man with a family history on my mom’s side, it wasn’t a surprise when I started noticing problems. I mostly experienced high frequency loss, so clarity, especially with women and little children, was my biggest issue. I’d already tried two sets of hearing aids before coming to Cornerstone Audiology, having been dissatisfied with my previous provider as my hearing continued to deteriorate. My first impression walking into Cornerstone Audiology was “WOW!” Everything was new, attractive, and bright, including the receptionist, who couldn’t have been nicer. That friendly, caring attitude turns out to be their culture; it’s real, not forced. I’m now on my second set of hearing aids from the clinic, and the advancements have truly benefited me. The rechargeable batteries are a huge improvement, and features like Bluetooth and apps are very helpful if you make the effort to use them. Hearing aids are not perfect, but I am way better off with them. I can hear my grandchildren, which was probably my biggest problem before. There are big differences in audiology providers, and I doubt you’ll find anyone more professional, competent, or caring than the team at the clinic. I can’t pick just one favorite thing: it’s the whole package: their friendly, caring culture and incredible customer service.

I lost my high-pitched sounds from loud engines in the oilfield and was having trouble hearing and understanding what people were saying, either asking them to repeat or just nodding as I heard them. Before contacting Cornerstone Audiology, I was concerned about the high cost, but my first impression was that they were very professional and easy to work with. I didn’t fully realize how much I was missing out on, especially being able to hear my grandchildren. My favorite thing about working with the clinic is the friendly staff.

I was born with my hearing loss, so I didn’t notice anything was different until I failed a mass screening hearing test in school. That moment made sense of why I sometimes got in trouble for not following directions I hadn’t actually heard. My biggest concern when seeking help was always cost, since an ENT once told my family that hearing aids wouldn’t be worth it as long as my grades didn’t slip. I thought hearing care was out of my budget, even after I started working. I also worried about comfort, since over-the-counter amplifiers had left me with blisters. My first impression of Cornerstone Audiology was that everyone is SO NICE. Every step of the way, the whole team was kind, warm, welcoming, and knowledgeable. Getting hearing aids has made everything in life better. I’m able to teach and manage my classroom because I can hear my students and their conversations. I am more social, can confidently talk on the phone, and have taken up playing my instrument again because the sound is so much fuller. I now enjoy live events and my hobbies more, and I am happier and more successful professionally. The team has always been helpful with any issue, big or small, and they always work with my schedule. Getting treatment was easy, and taking that step made a bigger difference than I could’ve imagined.

About 20 years ago, I realized I had a hearing challenge. I didn’t have any concerns before contacting Cornerstone Audiology. My first impression was that the people were very nice and very thorough. Since getting hearing aids, I can actually understand what people are saying and phone conversations are much more pleasant. I also realized how noisy I am when I walk and eat. My favorite thing about working with the clinic is the kind, considerate, professional people who help with all your questions and hearing needs. I would tell anyone concerned about their hearing to set up an appointment for a hearing exam and follow the recommendations of the doctors.

About eight years ago I started noticing that I was having difficulty engaging in conversation with family and friends, and had to turn the volume up on my TV just to listen. This made me feel out of touch with society, so I knew I had to do something. My biggest concern was whether I could afford something or not and whether I had medical insurance that might help. After moving to Lubbock and already having purchased my hearing aids, I found Cornerstone Audiology and they have taken care of me in an amazing way over the last three years. Every member genuinely takes an interest in helping me achieve a better hearing experience and they have never let me down. I believe picking the correct hearing aid is important for each individual and getting that aspect correct matters. The best thing about working with the clinic is that they consider each person's needs and do not try to coerce anyone into something that might not fit their needs or finances. They listen and make accommodations to suit each situation. I believe anyone that may have a hearing issue should have their hearing checked as soon as possible so a solution can be found quickly, and, in my opinion, Cornerstone Audiology has the team to put together the best option for each person as they consider each person special.

My hearing became noticeable when I started asking family members to repeat themselves, which I didn’t want to do in a new job. My hearing loss was minimal, but my new hearing aids took years off my sound perception. I had high expectations after hearing that Cornerstone Audiology was both competent and caring, and all my expectations were met. The women at the clinic cared for me as a person, not just as a pair of ears. They were friendly, caring, and always accessible, responding to my needs anytime. With hearing aids, my directional hearing is restored and I can locate flocks of geese by their calls. I recently sent my wife there and she agrees that they are great. Our marriage is improved! Go to Cornerstone.

My hearing challenges developed gradually, with ringing in my ears being the biggest problem. I was concerned at first that the process might be a waste of money, but my first impression of Cornerstone Audiology was very positive and personal care from knowledgeable staff stood out to me. With hearing aids, my ringing is gone or at least doesn't bother me, and I can now hear individuals in group settings, especially in noisy places like restaurants. Clarity of words was my issue, not volume, and I realize now I had been lip-reading much more than I thought. My quality of life is definitely improved. I recommend Cornerstone to any friends suffering with hearing loss; their dedicated staff and caring service make a real difference.

I was worried that I would not wear hearing aids, but my first impression of Cornerstone Audiology was that they were friendly. Now, I can hear without having to say “what” all the time. The staff is the friendliest and they are helpful. If you are concerned about your hearing, do it, you will be glad you did.

My first sign was when my right ear started hissing constantly and I was sometimes asking people to repeat what they said. Before contacting Cornerstone Audiology, I was concerned about the price of hearing aids and knew I could not have gotten them without my insurance. My first impression was that everyone was friendly, up front, and straightforward. With hearing aids, I can hear much better, though I admit I forget to put them in half the time. My favorite thing about working with the clinic is that I look forward to coming in if I have an appointment. For anyone considering visiting, I would give it a try if you can afford them.

Twenty years ago, I first realized I had a hearing challenge when my wife scolded me for not entering into a conversation with my daughter in a noisy restaurant. Even though I got my first hearing aids six years after I noticed my loss, I was concerned about looking old and about the cost. Since moving to Lubbock, I have been impressed by Cornerstone Audiology's skilled and friendly staff, and their organized program. I especially appreciate their system for hearing tests that helps people with tinnitus like me distinguish tones. Hearing aids have been a game-changer for me. While they don’t bring you back to perfect hearing, they changed my life. I no longer worry about people talking behind my back, and I moved past my concerns about how I’d look. If you are worried about your hearing, know that quality prescription hearing aids and working with a qualified audiologist like the ones at the clinic are key to a successful experience. My favorite part is that the audiologists become your friends. I’ll never forget when Deanna, my audiologist, ran up to say hi at the Carol of Lights fun run.

I would rate my experience with Cornerstone Audiology as a solid 10. I’ve had hearing loss since birth, but I distinctly remember realizing something was off during elementary school when I struggled to hear. Back then, I didn’t enjoy the hearing tests throughout my school years and was reluctant to even consider a hearing aid because I felt embarrassed. As an adult, I initially tried inner ear hearing aids, but I noticed I was struggling more in social situations and knew I needed help, despite feeling still reluctant before reaching out. Upon my first visit to Cornerstone Audiology, I was pleasantly surprised by how friendly the staff was, and I found the testing process to be simple and straightforward. Once I switched to a behind-the-ear hearing aid, I found it incredibly comfortable. The color matches my hair perfectly, making it barely visible. For the first time in my life, I wear my hearing aid regularly and have become much more confident, both at work and when spending time with friends and family. To anyone considering reaching out, I assure you that a consult is worth it. The team truly cares and wants to help you find the right solution. They ensured I was fully aware of all my choices and felt comfortable with the hearing aid I selected. The regular cleanings and checks are really nice benefits, too.

I would rate my experience with Cornerstone Audiology a solid 9 out of 10. I first realized something was wrong with my ears about four years ago, which prompted me to seek help. When I arrived, my first impression was that it looked clean and professional, which set a positive tone for my visit. Since getting hearing aids, they have truly given me my hearing back, and I can't imagine living without them. If you're considering a visit, I highly recommend going to Cornerstone Audiology and letting them help you. You won't regret it.

I would rate my overall experience with Cornerstone Audiology a solid 10. The moment I first realized something was up with my ears was when I found myself consistently asking my wife and sons, "What was that?" during conversations. It became apparent that I had trouble decoding what they said, and I even developed a habit of cupping my hand over my ear to hear better, which turned into a running joke with my family. Before reaching out to Cornerstone, my main concern was the cost. I wasn't too worried about whether people would notice I had hearing aids; my primary focus was on affordability. Upon my first visit, I was struck by how compassionate and caring the staff were. It was clear to me that they prioritized helping me over making a sale. Since I started wearing hearing aids, my life has significantly improved, especially in settings like restaurants with a lot of background noise. I didn't realize how much I had been missing, and now, I can fully engage with my friends and family in those situations. One of the added benefits was that my insurance covered a portion of the cost, and Cornerstone handled all the paperwork seamlessly. I've been pleasantly surprised by how unobtrusive and discreet the hearing aids are; my sons eventually noticed them and were surprised at how small and inconspicuous they looked. I wholeheartedly recommend Cornerstone Audiology; they truly focus on patient care.

I would rate my experience at Cornerstone Audiology a 10. The first moment I realized that something was wrong with my hearing was during my physical rehabilitation at Trustpoint, especially after I had gone into renal failure. Fortunately, before I reached out to Cornerstone, I didn't have any preconceived fears or concerns. I had heard very good things about the clinic, particularly regarding the compassion of the staff and their approach of not pressuring patients into hearing aids unless absolutely necessary. It turned out that their testing confirmed I indeed needed the help of hearing aids. Upon entering the clinic, I was struck by the cleanliness of the lobby; it was the first thing that impressed me. The friendliness and professionalism of the receptionists added to my positive first impression. Although it took some time to acclimate to my hearing aids, which I expected, I was truly shocked at how much I needed them once I got used to them. I realized how my reluctance had affected my family, as I had previously thought I didn't need any assistance. Within a week of wearing my hearing aids, it was like stepping into a new world, and I embraced this new way of living. If there is any doubt about your hearing, I urge you to get it checked out. Your health, happiness, and your family should always be prioritized. When I finally admitted to myself that I needed to address my hearing issues, I knew Cornerstone Audiology was the right choice. The team there is incredibly compassionate and professional, especially Dr. Corrales, who has been extraordinarily kind and patient with me. I've also heard from friends that every doctor at Cornerstone possesses these same qualities. The follow-up wellness calls, as well as reminders for cleanings and check-ups, demonstrate their dedication to patient care. Their efficiency and effectiveness have significantly impacted my experience. I must reiterate that the spotless condition of their offices and lobby means a great deal to me, further solidifying my trust in their services.

I would rate my experience with Cornerstone Audiology a perfect 10. I first realized something was up with my ears when I kept asking my son to repeat himself and noticed that I was talking much louder than normal. Another clue was that I kept changing keys while singing without even realizing it. Before reaching out to Cornerstone, I had a concern that I wouldn't be able to hear anything at all. However, my first impression of the clinic was very positive; the staff was friendly, and Dr. H answered all of my questions while also listening to my concerns. Since I started wearing hearing aids, they have helped me greatly. I'm glad that I now have the ability to control my hearing environment, regardless of where I am. For anyone considering an appointment, I recommend asking questions to get a better understanding of what's right for you, and it can also be helpful to take someone with you for support during your first visit.

I would rate my experience with Cornerstone Audiology a perfect 10. I first noticed something was up with my ears when, in the last year, I found myself asking people to repeat things several times. Surprisingly, I had no preconceived fears or concerns before contacting the clinic. Now that I wear hearing aids, I can hear better, although I still experience some difficulty at times. For anyone considering reaching out to Cornerstone Audiology, I would encourage you to go try them out!

I have always had a hearing loss. I was ridiculed at school during a storytelling event. I felt ashamed. I didn’t have any preconceived fears or concerns before visiting Cornerstone Audiology. I was looking for more technology. I never dreamed my hearing would be so improved. I felt very comfortable visiting Cornerstone Audiology for the first time. Having worn a hearing aid for 40 years, I was immediately impressed with their service. I was a county commissioner for 20 years. The meetings were so much more pleasant, being able to hear well with my hearing aids. My home life was improved, hearing my wife much better, but most of all, hearing my grandchildren’s voices has been a delight to me. I would say to somebody who is concerned about their hearing is to give Cornerstone Audiology a try. They have made a huge difference in my life!

I was in my late 50’s, had a mild head cold, and flew from Lubbock to Houston. When I arrived on my return flight back to Lubbock, I could not hear anything out of my right ear. This was especially troubling to me as I am a professional musician and, at the time, was a professor of music at South Plains College. I spent the next five years consulting hearing specialists and trying everything from nose sprays and allergy medicines to surgery- and nothing really helped. Being a professional musician, I was concerned that wearing hearing aids would dramatically alter the way I perceived sound and was concerned that music would sound “artificial.” Additionally, my mom and both sets of grandparents had experienced severe hearing issues and had tried various hearing devices with very little success. A fellow instructor at South Plains College had recommended Cornerstone Audiology, and I was very impressed with the professionalism and courteousness of the staff. They explained the intricacies of my hearing problems and explained how hearing aids would help me regain a significant part of my hearing experience. The staff very graciously and patiently walked me through the process of choosing which devices worked best for me and guided me through the payment process. My life has significantly changed for the better since I began using hearing aids. While it’s not perfect (I still can’t hear mumblers and low talkers and people wearing masks), my day-to-day life and interaction with people has improved exponentially. I remember the first morning after I began wearing hearing aids, I walked outside and immediately thought to myself, “Holy Moly, those birds are loud.” I realized how much of life I had been missing. Don’t waste another day of your life. Contact Cornerstone Audiology at the first opportunity. The Sweet Music of Life is too precious to miss.

I first realized I might have a hearing challenge when it began to feel like I avoided others that I could not understand. It was also cheating myself out of enjoying a movie or TV. I may as well have been in another world!!! I had been wearing hearing aids for a year, and with little success. My wife was suffering from tinnitus, and I would come home to find her on the sofa, crying… I knew we had to do something NOW. After much research, we discovered Cornerstone Audiology, and have been grateful ever since. Not only did they help Sandy with the ringing in the ears, I can now play and enjoy music again. The world is a much clearer and enjoyable place to be. My first impression of Cornerstone Audiology was that it was family-friendly. The entire staff is caring and very professional. I have never been able to stump them with any question I have had. Answers are always straightforward, honest, and concise. They give you answers in laymen’s terms, which is a BIG plus for us older folks. Sandy and I can now enjoy TV together with the volume at a comfortable level. Conversations are much more enjoyable, and playing my Bluegrass music again is a treat that I had not had in several years. Our personal relationship has come back to a level as a long time ago, thanks to improved hearing and understanding. Cornerstone is the ONLY place to go. Dr. Hubik and her staff will put forth every effort to improve your hearing experience and make it easy for you. The folks at Cornerstone will not oversell you. You will get what you NEED and nothing more.

I first became aware of a potential hearing problem in middle school but was unsure what to expect. As my hearing began to deteriorate into adulthood, I finally decided to consider another evaluation, I was concerned about cost and if it would really make a difference. My first impression of Cornerstone Audiology was that it was friendly and caring. They were genuinely concerned about me hearing better rather than about selling me expensive hearing devices. With my hearing aids, I hear better in all settings. The radio and TV do not need to be set as loud. I can adjust settings to hear better in restaurants. I generally hear better during conversations with individuals and in small groups. What I would say to someone who is concerned about their hearing and who is considering Cornerstone Audiology as an option is that you should have your hearing evaluated. Cornerstone staff will provide you with information and recommendations for you to consider if there are genuine issues. You will find the Cornerstone staff to be caring and helpful. They will not pressure you to make a decision you are not ready to make.