ES 
LEAD PATIENT CARE COORDINATOR
NEEDED TO JOIN WINNING TEAM
Cornerstone Audiology is in search of a Lead Patient Care Coordinator to join our amazing team in Lubbock, Texas. It is an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in West Texas.
We’re now seeking someone who wants to join our work family in a leadership role, show us the commitment that we’ll show them and be part of shaping our future in the hearing care space.
From our experience, a great Cornerstone employee cares more about people than anything else, they feel a duty to help others, and they’re often willing to go above and beyond the normal expectations to delight our patients. They truly enjoy the relationships they build with the people who walk through our door and are compelled to serve them well.
This person must possess our 4 core values: Genuine, Generous, Fun and Diligent.
When work needs to be done, they must jump in whether it is “in their job description” or not. This person must be a good teammate and step in to fill in the gap when their co-worker is unable to do so. They must have a heart of gratitude and are willing to recognize the good and the blessings around them – always grateful for the opportunities before them including another day to work in our field of helping others hear well.
If this is how your co-workers and friends would describe you, we’d like to meet you!
These statements also describe the people you’ll be working with in our office. It is the kind of culture we’ve developed and we’re absolutely committed to maintaining. The person we hire has to be a great fit, and we’re prepared to wait until that right person comes along.
This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.
If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type
Full-time
8-5 Mon – Thu, 8-2 on Fridays – occasional travel & after hours required
Competitive base salary (depending on experience) plus commissions/bonuses
Benefits including, paid holidays off, PTO and Health Insurance
Job Responsibilities:
- Oversee a team of Patient Care Coordinators and ensure the efficient and effective delivery of hearing care to our patients, maintaining office flow and protocols with an exceptional level of customer service
- Coordinating the schedule for maximum productivity and efficiency
- Serve as the primary point of contact for patients, families and healthcare providers to address inquiries, concerns and scheduling issues
- Maintain accurate and up-to-date patient records
- Monitor patient satisfaction and implement strategies to enhance the patient experience and improve outcomes
- Stay current on healthcare regulations, insurance requirements and best practices
- Ensure all positions are covered during other staff absence, able to move employees ensuring everyone is cross trained to maintain adequate coverage
- Approving PTO based on accruals and coverage
Experience recommended in the following areas:
- Excellent customer service experience is essential
- Insurance verification experience
- Healthcare experience required
- Strong leadership skills with the ability to empower and motivate team members
- Excellent communication and interpersonal skills and problem-solving skills
- Knowledge of healthcare regulations, insurance policies and HIPAA compliance
- Ability to prioritize tasks, manage time effectively and work in a fast-paced environment
- Professionalism
- Conflict resolution skills
- Phone skills
- Management experience required
- Commitment to providing compassionate care and advocating for patient’s needs
- Spanish speaking a plus
Apply to Become a Member of Our Team
To apply for this position, send us your details and resume using the form.
A member of our team will be in touch to discuss your application